Privacy policy

Privacy Policy

Last updated: 25 October 2025 – Swiss Dental Wellness, Zurich

1. Introduction

Swiss Dental Wellness operates this online shop to provide you with a personalised, secure and pleasant shopping experience. We protect your personal data in accordance with the Swiss Federal Act on Data Protection (revFADP) and, where applicable, the GDPR.

2. Data controller

Swiss Dental Wellness
Rigiplatz 1, 8006 Zurich, Switzerland
Tel: +41 78 561 86 56
E-mail: info@swissdentalwellness.ch

3. Data we collect

We process data that you provide to us or that is generated automatically, including:

Contact details (name, address, e-mail address, telephone number)
Order and payment data (product, amount, billing/shipping address, transaction ID)
Usage data (IP address, browser/device, page views, interactions)

4. Purposes and legal bases of processing

Contract performance (orders, payments, delivery, customer account)
Communication (support, enquiries, order status notifications)
Improvement & security of the shop (operation, error analysis, abuse prevention)
Legal obligations (retention duties, accounting, tax and commercial law)

Legal bases (GDPR, where applicable): Art. 6(1)(b) (contract), (c) (legal obligation), (f) (legitimate interest). For marketing/tracking requiring consent, processing is based on Art. 6(1)(a) (consent).

5. Recipients and processors

Shop platform / hosting: Shopify (IT infrastructure, payment processing, analytics)
Payment service providers: e.g. TWINT, PayPal, PostFinance, credit card providers
Logistics / shipping: Swiss Post
Service providers: accounting, communication, e-mail marketing (e.g. Klaviyo)

Data is disclosed only where necessary for contract performance or required by law.

6. Data transfers abroad

Depending on the service provider, data may be transferred to countries outside Switzerland/the EU (e.g. Canada/USA for Shopify or payment services). We always ensure an adequate level of data protection (e.g. through standard contractual clauses or adequacy decisions).

7. Cookies & tracking

We use cookies and similar technologies to provide functionalities, measure usage and improve your shopping experience. Non-essential cookies (e.g. marketing or statistics) are used only with your explicit consent via our consent banner. You can restrict or delete cookies at any time in your browser settings.

8. Web analytics & marketing tools

To optimise our services, we may use tools such as Shopify Analytics, Google Analytics or the Meta Pixel. Pseudonymised usage data (e.g. page views, time spent on the site, purchases) may be processed. These tools help us improve our website and offerings.

Where such tools are used, processing is based solely on your consent (Art. 6(1)(a) GDPR / Art. 6(6) revFADP). You may withdraw your consent at any time via the cookie banner.

9. Data retention

We store personal data only for as long as necessary for the purposes stated or as required by law (e.g. commercial and tax retention periods). Afterwards, data is deleted or anonymised.

10. Your rights

Within the scope of applicable law, you have in particular the right to:

Access, rectification and deletion of your data
Restriction of processing and objection
Data portability
Withdrawal of consent with effect for the future

To exercise your rights, please contact info@swissdentalwellness.ch.

11. Changes to this Privacy Policy

We may amend this policy if legal, technical or operational changes occur. The current version is always available on this website.